A question? We can help.
Before writing to us
How do I share my swim live?
When starting a swim, choose the shareable mode: an aquatracking.live/t/CODE link is generated. Anyone with the link can follow your position live, no sign-up needed. You also decide whether the swim appears on the public Live page.
How do credits work?
Personal tracking is free to use. Live sharing uses 1 credit per shared swim. Credits are purchased in the app (packs of 1 to 25) and are tied to your account; the unlimited subscription covers all your swims while active.
A purchase was not credited, what should I do?
Check your connection and restart the app: purchases are verified at launch. If the problem persists, write to us with your account email address and the purchase date.
How do I download my GPX tracks?
Sign in to your account at aquatracking.live/compte: every archived swim can be renamed and downloaded as a GPX file, compatible with Garmin, Strava and most analysis tools.
How do I delete my account and data?
From the app, in the account settings, or by email to support@aquatracking.live. Deletion is permanent and erases all your data: account, swims, positions.
Tracking stops during my swim, why?
Check that the app has the "Always" location permission and that Low Power Mode is off. The iPhone must stay on (locked screen is fine), in a waterproof pouch or swim buoy. GPS does not work underwater: the position updates when the phone is at the surface.